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CUSTOMER CARE POLICY

Carmen's Ceramica LLC is committed to providing an accessible environment in which all individuals have access to my handmade ceramic pieces. I strive for excellence and professionalism in providing you quality customer service. I respect the dignity and independence of people with disabilities and aim to meet any and all needs appropriately. I also recognize and respect the needs of historically marginalized communities and am committed to meeting respective needs appropriately. Overall, it's my natural desire and unwavering business commitment to ensure that every customer of mine is treated respectfully and given the opportunity to be satisfied with their purchase and interaction with me. Customer feedback helps me understand how to better conduct my business. If you have any queries, recommendations, feedback, concerns, or complaints, please contact me at carmensceramica@gmail.com and I will respond promptly within one business week. 

REFUND, RETURN & EXCHANGE POLICY

At Carmen's Ceramica LLC, customers can expect one-of-a-kind handmade ceramic pieces that took at least several weeks to make. This art medium is not forgiving, and I am a perfectionist at worst, so you can confidently trust that I will use all my knowledge and skills within the craft to make your order right. To maintain a sense of sustainability within my art business, I am not able to process refunds, accept returns, or provide exchanges but please let me know of any issues with your order. I will do my best to make sure you are provided with every opportunity to be satisfied with your order.

 

All pieces have their own unique shop listing and therefore the piece you receive will be of that exact piece captured in the images of the respective listing you added to your cart. When shop listings are "Out of Stock," I leave them up so that customers can get an idea of all the available and current styles of my art. In those instances, customers can click "Notify When Available" and I will do my best to replicate that piece. Once replications are finished, I will update listings with photos of those current pieces available so customers can look back to see if they are still interested in that style. This process is all to avoid dissatisfaction with the end result and the inevitability that not one ceramic piece is alike.

 

If customers become concerned of delivery time of their order, I will continue to communicate updates and remind them of the indicated creation and delivery estimates. If I fail to meet my timing estimates, I will work with the customer to figure out the best solutions to resolve the issues at hand. Customer feedback helps me understand how to better conduct my business. If you have any queries, recommendations, feedback, concerns, or complaints, please contact me at carmensceramica@gmail.com and I will respond promptly within one business week. 

SHIPPING POLICY

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  • Total Costs of Shipping

    • Customers are responsible for paying the total cost of shipping for their order. The amount of shipping is automatically calculated based on the general weight of the purchased ceramic pieces compared to the average costs of shipping per weight at USPS

  • Packaging

    • I try my best to use recycled materials (used cardboard boxes and used bubblewrap). This helps save me money and reduces the carbon footprint of my business. 

  • Shipping Methods

    • Orders will be shipped through USPS and generally have a few options to choose from (standard vs. priority)

  • Shipping Times

    • Estimated shipping times for North America is 1 to 2 weeks. Actual delivery times will vary depending on customer selection at checkout.

  • I will provide tracking information in an email once your order is shipped.​

  • Due to my no returns, refunds, or exchanges policy, customers are not liable for return-shipping fees since there won't be a need. In special circumstances, I will work with customers to figure out the best solutions for unique issues. 

  • Carmen's Ceramica is not responsible for damages that occurred during or after shipping.

PRIVACY & SAFETY POLICY

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What Personal Information Do I Collect?

I receive, collect, and store any information you enter on my website or provide to me in any other way. In addition, when you browse my site, I automatically receive the Internet protocol (IP) address used to connect your computer to the Internet in order to provide me with information that helps me learn about your browser and operating system. I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. I also collect personally identifiable information (including name, email, communications), payment details (including credit card information), purchase history, comments, feedback, product reviews, and inquiries.

How Do I Collect Information?

When you conduct a transaction on my website, as part of the process, I collect personal information you give me such as your name, address, email address, and payment information. Your personal information will be used for the specific reasons stated in this privacy policy only.

Why Do I Collect Such Information?

I collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate my services;

  • To provide ongoing customer assistance and technical support;

  • To be able to connect website visitors and users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal information, which I may use to provide and improve my services;

  • To comply with any applicable laws and regulations

How Do I Store, Use, Share, and Disclose My Site Visitors' Personal Information? 

My business is hosted on the Wix.com platform. They provide me with the online e-commerce platform that allows me to sell and show my ceramics pieces to you. Your data may be stored through Wix.com's data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

Payment:

  • If you choose a direct payment gateway to complete your purchase, then Wix.com stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security StandardsCouncil, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • PCI-DSS requirements help ensure the secure handling of credit card information by my store and its service providers. 

  • For more insight, you may also want to read Wix's Terms of Service http://www.wix.com/about/terms-of-use or Privacy Statement http://www.wix.com/about/privacy

Questions and Contact Information

If you want to access, correct, amend, or delete any personal information I have about you, register a complaint, or simply want more information, contact me at carmensceramica@gmail.com

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WHOLESALE INQUIRIES

If you're a retailer interested in commissioning and/or selling my art, please feel free to reach out! I would love to hear from you about your vision and desires and see if I am a good fit.

ACCEPTED PAYMENT METHODS

Payment Methods
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